Electricity, heating, air conditioning, elevators, alarm systems, monitoring and inspection, ICT, utilities, industry, distribution, public sector.
Technicians do setup, maintenance, monitoring, or repairs at client sites. They use vehicles supplied with equipment, stock and spare parts. Travel, services, and the organization of responses constitute a major cost center: payroll, fuel, maintenance costs, vehicles, travel costs, administration… When on-site team operations are not optimally managed, profitability is compromised.
How can you ensure quick, transparent, accurate billing for service calls accounting for time worked, parts used, and the service contracts? How can you best plan responses and team routes to optimize trips in terms of availability, clients’ service contracts, and urgent repairs? How can you maximally automate administrative tasks: wage and overtime calculation, travel expenses, expense report?
Aidoo mobile – how does it work ?
The dispatcher prepares the technician schedules by combining regular interviews, maintenance operations and urgent interventions or repairs. This schedule is then adapted throughout the day depending on new client requests, and technicians’ availabilities, skills, and locations.
The technician eceives real-time changes to the schedule by smartphone via cellular networks.
The technician records the arrival time in real time (and the departure at the end of the service) on the smartphone, where the project report is also encoded (parts used, parts to be ordered, services rendered, repair status) and lets the client representative sign the digital work order. The project report is then automatically sent by email (in .pdf format) to the client, or to any other person defined in the system.
Real-time monitoring of the day’s service status. The ability to geolocate technicians based on their vehicle or smartphone. Real-time availability of data necessary for billing (with the option to integrate with internal billing system).
They trust us
Thanks to Mobile Token, the billing cycle went from 6 months to 1 week. The service report is sent directly to the client. There are fewer complaints because everything is still fresh in the client’s memory.
Joel Vercammen , IT Manager Krones Belgium
TECHNOLOGY USED IN THE FIELD?
Android tablet or smartphone
Compatible with NFC or barcode scanners to identify materials and manage stock of parts/consumables
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