Our services

We offer you all the services you need to follow up on and implement our systems and we accompany you during the different phases of your mobility project.

Consultancy and project management

Our project management/consultant coordinates the activities for configuration and deployment of the system at your company. He will also guide you, based on our 10 years of experience in the field, as to what materials to use (smartphone, tablet, hardened or regular terminals, etc.), the good practices for implementation in terms of managing the change in your company (to optimize acceptance of the project internally, communication with personnel, good practices related to the deployment of such projects, etc.).

Service Packages:

Depending on the type and size of projects, different standard service packages are offered:

Pilot Phase

Objectives:

Implementation of a prototype/the standard system, based on the standard configuration of the application, so as to confirm the functional needs of the project and carry out a detailed analysis of the project based on a common understanding of the application.

This phase also allows for the determination and testing of the terminal to be used in the project prior to its deployment.

Methods:

Review of the planning processes and information collected in the field with your project manager/consultant. Using the system during a one-month pilot phase for two users.

Services:

On-site assistance on the deployment of aidoo mobile:

  • Configuration of the system
  • Installation of applications
  • Use of the system
  • Assistance in choosing a terminal

Project Management

Objectives:

Implementation of the system, including its advanced configuration. This phase also allows for the determination and testing of the terminal to be used in the project prior to its deployment.

This phase also allows for the determination and testing of the terminal to be used in the project prior to its deployment.

Methods:

Review of the planning processes and information collected in the field with your project manager/consultant. Using the system during a one-month pilot phase for two users.

Services:

On-site assistance on the deployment of aidoo mobile:

  • Configuration of the system
  • Installation of applications
  • Use of the system
  • Assistance in choosing a terminal

Advanced Configuration

Objectives:

Configuration of your current paper reports into the mobile system in order to generate the same reports digitally and eventually send them to your customers by email automatically.

Services:

  • Analysis of existing reports
  • Programming the reports into the platform

Intergration

Objectives:

Allow your IT service or your IT provider to integrate the aidoo mobile system into your existing ERP/CRM/IT system.

Services:

  • Definition of data exchange methods to implement
  • Development of the model of data used for the integratio

Specific Development

Objectives:

Specific development in order to respond to needs not covered by the standard application.

Prerequisites:

Pilot/project service pack

Services:

On-site assistance on the deployment of aidoo mobile:

  • Technical analysis
  • Development: integration of specific functions into the standard application

Training

Objectives:

To train your key users to use the system in order to allow them to eventually train their colleagues to use the application and follow the new work procedures put in place after the implementation of the system.

Methods:

Training sessions aimed at system administrators (“train the trainer”). We regularly hold training sessions at our offices in French and Dutch, which our clients are invited to, aimed at system administrators. Standard video materials are also made available after training sessions. Training sessions for final users/at the site can also be organized upon request.

Support

Objectives:

To support you in the everyday use of the application.

Methods:

Availability of FAQ in order to share our experience in using the system and access to our online support system through a unique contact point covering all problems related to the materials and services provided as part of the project. This is a second-line support system (reserved for trained system administrators), available during business hours through a webticketing tool, for questions, update requests, etc.